At SwingRex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
We accept returns for both defective and non-defective products purchased within the United States.
To be eligible for a return:
- The item must be new and unused.
- The return request must be made within 90 days of the delivery date.
- The product should be returned in its original packaging with all included accessories and components.
Products that have been used, damaged by the customer, or are missing parts may not qualify for a refund.
Exchanges
We gladly accept exchanges for eligible products within 90 days of delivery. If you received a defective item or would like to exchange an unused product, please contact our customer support team before sending your item back.
Return Process
To initiate a return or exchange:
- Contact our customer support team with your order number and reason for the return.
- Once your return is approved, you will receive a free prepaid return shipping label that you can download and print.
- Pack the item securely and attach the prepaid return label.
- Mail the package using the carrier indicated on the return label.
Return Shipping Costs
- Free return shipping for all approved returns.
- A prepaid return label will be provided at no cost.
- No restocking fees apply.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the product. We will work quickly to provide a replacement, exchange, or full refund.
Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact our customer support team through the contact information provided on our website.
support@swingrex.com
Thank you for shopping with SwingRex!